FAQ

How can I volunteer for the Teneriffe Festival?

We have a number of exciting volunteer positions available at this year's Festival. If you have a passion for music, art, and festivals and want to gain hands on experience within the event industry, we encourage you to apply to Event Coordinator at - info@teneriffefestival.org.

Why have ticket prices increased?

We hope you can appreciate that costs continue to rise signifcantly each year. The price hike reflects the high risk climate for the hospitality industry and allows us to pay suppliers earlier, refund our restaurants partners in the event of a cancellation, and protect the Festival so it can return for many years to come. The good news is, we have an amazing line up of local and national bands, curated by The Triffd, more areas to relax, plenty of premium food and beverage offerings + a great interactive Family Zone to enteratain all the kids.

Can I buy a ticket at the gate?

The only way to get into the Teneriffe Festival is to pre-purchase tickets. There are no box offices at the Festival entrances and you will be instructed to purchase your ticket online before joining the entry lines. Please pre-purchase your tickets ahead of time to avoid any delays and reduce strain on our Gate team and community volunteers. You will be able to scan a QR code at the gate, which will link you to purchase your entry tickets

Can I get a refund?

Tickets are non-refundable, unless in the case of a cancellation or posteponement by the Organisers. In this case, ticket holders will be able to contact Oztix to process a refund, or hold on to their ticket for the postponed date.

Are there pass outs?

Yes. Once you receive your wristband, you are free to come and go from the Festival as you please. Please note that damaged wristbands cannot be replaced.

Are kids aged 12 and under allowed in for free?

Yes. They should also be in the company of a parent or adult guardian at all times.

Is the festival for all ages?

Yes, we welcome all ages on the day and have developed an entertainment program to satisfy all age groups and tastes.

What can I bring to the Festival?

As a general rule of thumb: anything you can fit in a A4 sized backpack, sun protection, good vibes

What can't I bring into the festival?

Food, alcoholic beverages, glass or cans, illegal or illicit substances of any kind, bicycles, skateboards, skates or scooters, any other object which may be used as a missile or weapon, chairs (folding or portable, camping) or any other furniture

Are dogs allowed?

Yes! Definitely! However, please keep in mind that the streets do get very crowded on the day. Dogs are to be taken off-site before 6pm.

Is it all ages?

Yes! Though we recommend 10AM - 6PM for family crowds.

What if the forecast is predicting bad weather?

We forge ahead in rain. If the weather is torrential and is deemed unsafe, the Festival Organizers will make a final call on the day prior and will communicate to all tickets holders

Are companion card holders permitted?

Absolutely, however the companion card holder will need to be accompanying a ticket holder. Please show your Companion Card on entry.

Visiting from out of town? Where is the best place to stay during the Teneriffe Festival?

Brisbane has a wonderful range of accommodation available from budget through to 5-star. To be close to the action, we suggest staying in Teneriffe, New Farm or Fortitude Valley so you can easily walk to the event. Visit Brisbane’s website: www.visitbrisbane.com.au contains a wealth of information for you to choose your accommodation, and to find out what else is on offer in Brisbane for you to enjoy during your visit.

Can I smoke at the venue?

Yes there will be designated smoking areas in many of the licensed areas.

Lost items during Teneriffe Festival

If you have lost something at the Festival, please notify the Teneriffe Lions Info Booth located in Goldsborough Place on Vernon Tce. (located on the Festival map) If you are still missing items post-event, please contact info@teneriffefestival.org with details of your item.

What measures have been put in place for lost children?

The festival Control Center will be located on Vernon Terrace and marked on the event map. We recommend all festival goers including children look at the map on arrival and familiarise themselves with the location of the Control Centre. Any steward or member of the event staff finding (or being presented with) a lost person or child will immediately contact Security Control and pass a description of the person, their name, location and any other relevant information. Any PA announcements will avoid using children’s names. Instead a request will be made for named parents or “anyone who is missing a member of their party” to present themselves to security. It is also a good idea to give your child a card with your contact details on it or write a contact number on your child’s arm.

Your safety at the venue

As always, we are working closely with Queensland Police Service and professional security teams. The Teneriffe Festival is a major event in the city’s calendar and we always have people’s safety front of mind along with the comfort of other patrons.

Is the Teneriffe Festival accessible?

All public areas of Teneriffe Festival are accessible and some temporary kerb ramps are installed to facilitate wheelchair access. Please note that the licensed areas and music stages are typically quite busy, and to flag a Security Guard or Bar Staff for assistance should you need it.

Are there disabled amenities at the festival?

Yes, there are disabled toilets and these are indicated on our Festival map.

How do I provide feedback?

The Teneriffe Festival team welcome your constructive feedback. Please get in touch via the ‘Contact’ page

Are under-18s allowed into bars or licenced areas?

Certain areas at the Teneriffe Festival have been granted a special licence to sell and serve liquor at the event. Our licensees have a responsibility to meet obligations with respect to minors on licensed premises under the Liquor Act 1992. A minor is a person who is under 18 years of age and must be accompanied by an adult who is responsibly supervising the minor. Even when accompanied, minors are not exempt from complying with the Liquor Act 1992. Not only is a licensee responsible for refusing the sale of liquor to a minor, licensees and their staff are also legally required to prevent liquor from being supplied or consumed by a minor.

What age does a responsibile adult have to be?

Technically, an adult is anyone aged over 18, however, it is our preference that an 18 year old should not be responsible for minors in and around the festival. Anyone who is considering being the nominated adult in such circumstances should consider this responsibility very carefully. They will be responsible for the behaviour of all minors in their care. There are strict laws concerning consumption of alcohol by minors and those caught doing so – or supplying alcohol to minors – will face police action and will be evicted from the festival.

Can I bring my own alcohol into the festival precinct?

No. Our Festival partners have prepared bespoke food and beverage offerings just for Teneriffe Festival audiences and plenty of dietary options will be available throughout the event. All bags are searched on arrival and liquid over 100ml will need to be disposed of at entry.


What road closures will take place?

Teneriffe Festival road closures will take place on Vernon Tce, Dath St, Ethel St, Florence St and Macquarie St (between Florence and Beeston) from midnight Friday to midnight Saturday. Sir Manuel Hornibrook, Dath St (full closure) and Ethel St (full closure) will close from Friday 5:00 PM - Sunday 5:00 PM, only impacting garage accessibility on Saturday.

Community consultation opportunities

Please do not hesitate to reach out to info@teneriffefestival.org

How can my business become involved in the Teneriffe Festival?

If you are interested in becoming involved in the Teneriffe Festival, please get in contact. We would be very excited to meet with you personally to discuss the opportunities available, whether it be as a sponsor or a vendor info@teneriffefestival.org

How do I host an art, craft or food stall during the festival?

If you operate a business selling appropriate products, arts, crafts or food and beverage and wish to be part of the Festival, please submit an application at https://www.teneriffefestival.org/apply

As an artist or performer, how can I exhibit or perform at the Teneriffe Festival?

We work with The Triffid and Jazz Music Institute to program Teneriffe Festival entertainment with a little something for everyone. There are a small number of DJ and acoustic slots available throughout the Festival Precinct. Please Contact Us to discuss opportunities on info@teneriffefestival.org


Teneriffe Festival

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